FAQ
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I have sensitive skin, do you customize oil?"We have a sensitive skin care line coming soon! In the meantime, we customize oils. Please send us an email with your needs and we'll have a timely response for you.
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My hair is thinning, what can I do?"Well, is it thinning because of medical issues, medications, DNA or hair glue snafu? if it's because of medical or medications, you need to have a conversation with your medical provider. DNA can be slightly corrected and Issues with loss of edges can be corrected as long as blood flow or the vessels on the scalp are still alive. Growth happens when the hair root is fed by the blood vessels in the scalp. To get the vessels stimulated use our Grow Me hair serum that includes 21 oils that helps promote hair growth and thickening including Rosemary, Neem, Peppermint and Lavender Oils.
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My hair is so dry, what can I do?"Treat your dry hair with gentle, loving care. Dry hair can be brittle and break off, causing damage. Be mindful of your hair habits, such as chemicals, chlorine, straightening, and too much sun, and your dietary habits. Your food habits can be a contributor to your dry hair. Just like a plant needs water, so does your hair. You don't have to drench your hair nightly to get the required effect. Pay attention to your hair and scalp after hydrating. Hydrate based on need. Each one of us has our day that works best to rehydrate. You want to make sure that you are not only giving your hair water but oils too. Use our Grow Me oil, Hair Butter, or Twist Me cream to seal and lock in moisture and follow up with a protected style. To further address your dry hair, use our Mask Me hair mask biweekly, followed by our shampoo, Wash Me, and our Leave-In conditioner, Condition Me. On alternate weeks, treat your hair with a chosen warm such as coconut oil & our hair conditioner. Steam your hair for 15-20 minutes; rinse the oil out and wash and condition your hair per usual; seal hair and oil scalp with Grow Me oil, followed by Twist Me hair cream and a protected style. Do this until your hair is no longer dry, then use the Mask once a month and continue your weekly regimen by washing your hair. Remember to rinse your hair with cool/lukewarm water. And lastly, get your ends trimmed regularly.
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My child has really stubborn hair. What can I do to train it?Begin with making sure it's getting groomed often. Hair sheds naturally, but it shouldn't be falling out in high numbers, so you need to make sure you are detangling, washing, deep conditioning, sealing in moisture using our shampoo, conditioners, sealing oil and cream. Follow up with a protective style, which goes a long way for a child.
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How can I get rid of my dandruff?First let's understand what is probably happening in your scalp. Dandruff tends to flake off the scalp. Dandruff can occur because of excess oils on the scalp also known as Sebum. It can also occur because of a product sensitivity. How do we correct it? First you want to make sure that you are washing and cleaning your scalp along with your hair. Use our Clarify Me shampoo. This shampoo contains no oils, so it will thoroughly cleanse your scalp and hair; follow up with our Leave-In Condition Me hair conditioner to restore oils back into your hair strands .
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So why is it important to have a hair care regimen?Great hair and scalp maintenance keeps both healthy. It could reduce the likelihood of breakage, dryness and scalp discomfort. Now, with this said, a contributor to great hair will always include a great diet along with plenty of water.
SHIPPING & RETURNS
Shipping Turnaround
Turnaround time on orders are typically within 2 business days. You will receive an email confirmation once your package has been shipped.
Returns + Exchanges
Due to Covid, we do not accept returns. If you experience damaged goods, please send us an email with a picture of the product.
STORE POLICY
Customer Care
We love what we do! Every single member of our team is passionate about supplying great products, offering natural products at unbeatable prices, and providing unbeatable customer support. We'll help you with choosing the product that’s right for you, and if you can’t find what you’re looking for, we’ll offer suitable alternatives. Ready to start shopping with us?
Custom Orders or Wholesale Inquires
We do offer custom and wholesale opportunities. Please send us an email with your inquiry and we will respond promptly.